It looks like when you attempt to activate on Windows or Mac, it contacts Blackmagic DB servers to deactivate the oldest installation. On Windows or MacOS, this doesn't seem to be an issue. This is terrible that I have to go through this every time. Reinstalling 17.1.1 and having the activation issue again. Unix4linux wrote:I'm back on this thread. If anyone has any idea on how to solve this issue, your help would be greatly appreciated! Here's the link to the Logs that result after attempting to activate the software as well as my system NFO file. My PC is custom-built, so there's no official brand on it (if it helps, I'm running off an Intel i5-9600K. My OS is Windows 10, and I installed the most current version of DaVinci Resolve Studio 15. For any Blackmagic Support folks, my ticket number is LPI-999-61972. Every time I enter in the activation key, it tells me that "there was an error when attempting to perform the activation." I've contacted BMD Support about this and have opened a ticket with them, but their response time has been. I'm really hopeful you are finished with all your current projects and don't need to go through this process.Hello! I've recently purchased the Studio version of DaVinci Resolve and was excited to get it up and running, but unfortunately, I've hit a snag in trying to activate the software. But there are no guarantees there won't still be issues with projects that old. This is the most likely way to get your 12.5 projects to 16 in a usable manner. Then install 16.2.7 and let it upgrade your database(s) again. Then install 15, and let it upgrade your database(s) again. After making sure you have your current database(s) backed up, install Resolve 14. If you have current projects you expect or need to work with after the upgrade, I'd suggest you multistep the upgrade. In that case, I'd recommend you install 16.2.6 until you can update your GPU. Hopefully you are not in the middle of any projects, and your plan is to start fresh with a new Studio version. I would not expect 12.5.x projects to open well, if at all, in 16 or 17. drp files for any important projects (which you should already be doing). If you are happy with the way 12.5.5 is working, that could be an option.īut so much has been added and improved since then, I'd think you'd want to move to a newer version.įor sure do as Peter suggests and BACKUP your current Resolve database(s). You should be able to install Studio 12.5.6 over your free 12.5.5 version, if you really wanted to do that. The last version of Resolve that properly supports that GPU is 16.2.6. You really don't want to use your GPU in OpenCL mode. So in that case, we'd recommend backing up the free database, and then restoring that in the Studio version. If you had the free App Store version installed, and you installed the Studio App Store version, it would NOT see the project data of the free version. If you are on Windows, you can only install a newer version, else you'll need to uninstall the current version first.Īll of the above assumes we are not talking about the Mac App Store version, which has uniquely located user project and config data. To summarize, if you are on Mac or Linux, you can install any version over any version at any time. If you had free 16.2.2 installed, and a 16.2.3 Studio version was available, you could install that on top of the free 16.2.2 without uninstalling the free 16.2.2 first. Resolve 16, all your project data and config data will remain intact.įor Windows, you can't install the same or an older version without uninstall the current version first, i.e, if you have free 16.2.2 installed, and you want to install Studio 16.2.2, you'd need to uninstall the free 16.2.2 first. You can only have one version of Resolve installed at a time, and the free and Studio versions are separate versions.įor Mac and Linux, you can install Studio over the free version.
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